Privacy policy and cookies

At LNSEN we take your privacy very seriously, and we will only process the personal information given by you, to provide the services or information that you have requested from us. Our privacy policy sets out how LNSEN uses and protects any personal information that you give us.

Our privacy policy relates to all the information we hold, and all the ways we communicate – the website, email, letter, telephone and in person. It covers how we use the personal information you provide to us, and how we are committed to keeping it safe and managing it in line with data protection laws, including General Data Protection Regulations (GDPR).

Personal data

This is defined by GDPR and means any information relating to an identified or identifiable person (‘data subject’). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person

Sensitive personal data

This is defined by GDPR and comprises personal data consisting of, for example, racial or ethnic origin, data concerning health or data about a person’s sexual orientation

Why we collect your information

LNSEN collects personal data from individuals, including programme participants, team members, partners, employers, and volunteers for several reasons:

  • It is required contractually for monitoring and evaluation purposes

  • We need it to contact employers/ employees, allies, partners, etc.

  • It is required for booking training courses, consultations, memberships and webinars

  • For our own internal monitoring and evaluation purposes

What information we collect

What information LNSEN holds on you depends if you use any of our services sporadically or if you are a LNSEN member. It may include the following:

  • Name, title

  • The name of your employer/ company name

  • Contact details including postal address, email and phone numbers

  • Records of communications sent to you

  • If you volunteer for us and in which capacities

  • Your contact with us including attendance at our events

  • Your contact preferences

How we collect data

The vast majority of information we hold is obtained directly from you as part of providing services and information to you. This includes:

  • When you sign up to join our training courses, consultations, webinars, or when you become a member. 

  • If you volunteer for us

How we use your data and on what basis

Where you are obtaining services from us or attending our webinars, we will use your information to ensure we provide the best service to you. 

Generally, we use personal information for internal administration to support our activities and, aggregated and anonymised data, to provide reporting and analysis to inform our development and strategy.

For fundraising and general communications, we will only use your information if we have your explicit consent to do so.

We may use your social media profile to help us find more people like you, so that we can grow our supporter base through online channels. We use third party services to do this which you are likely to know, including Google, Facebook and Twitter

Children’s information

We will always seek consent from a parent or guardian before collecting personal information about young people

How we keep your information safe

LNSEN fully endorses the eight data protection principles of the Data Protection Act. We recognise the importance of the correct and lawful treatment of personal data and aim to ensure that personal data is:

  • Fairly and lawfully processed

  • Processed for limited purposes

  • Adequate, relevant and not excessive

  • Accurate

  • Not kept for longer than is necessary

  • Processed in accordance with the data subject’s rights

  • Not transferred to countries without adequate protection

We do not share your information with other organizations and we do not sell your data on.

Keeping your information

The information you provide will be kept by us in accordance with the applicable law. We set retention periods for all personal information based on how long it is legitimately needed to run LNSEN, and our legal requirements. We will take reasonable steps to destroy or de-identify personal information when it is outside the retention period.

Your rights

While we hold information about you, you will always have the right to:

  • Be informed how LNSEN uses your information 

  • Update, amend or change the information we hold about you

What to do if you are not happy

Please talk to us.  We will promptly respond to complaints and correct any information that we hold about you if it is found to be incorrect, especially your contact preferences. You have the right to contact the Information Commissioner’s Office (ICO) using their helpline 0303 123 1113 or online at 

How to contact LNSEN

Please email us at